Empowering Experiences

Empower Your Business Through Accessibility

Unlock new opportunities, foster inclusivity, and deliver exceptional experiences for all with our tailored business services.

Our consultancy services offer businesses a comprehensive and practical approach to transforming their offerings, from accessibility and staff training to digital content and community engagement. Through this suite, businesses can systematically address accessibility gaps, making inclusion an integral part of their customer experience and positioning themselves as leaders in a growing market.

Specialised Consultancy Services for Every Industry

At Empowering Experiences, we offer tailored accessibility and inclusion consultancy designed to meet the unique needs of your industry. Whether you’re in tourism, events, government, retail, corporate, or any other sector, our expertise helps you create truly inclusive experiences. With a lived-experience approach, we bring first-hand insight and industry best practices to ensure accessibility is not just an afterthought but a standard. Partner with us to enhance inclusion, improve customer engagement, and meet compliance standards.

 

Tour guide leading a group at a historic site, promoting inclusive tourism.
Tourism Operators

We help tourism operators improve accessibility and inclusion through comprehensive Disability Access & Inclusion Plans (DAIPs), detailed online accessibility information, and in-depth site assessments. Our expert-led accessibility training equips your team with the knowledge and skills to deliver outstanding, inclusive experiences for all guests.

Event organizers planning an accessible and inclusive event.
Event Organisers

Organising inclusive and accessible events is essential for encouraging broader participation. Our team provides expert guidance to help you host events that meet accessibility standards while creating welcoming environments for all attendees. We specialise in planning and executing events that are both inclusive and impactful, ensuring that every participant has an equal opportunity to engage and contribute.

Crowded beach with a city skyline, highlighting accessibility in tourism.
Destinations and Government Organisations

We help destinations and government organisations lead in accessibility and inclusion. Our consultancy identifies and addresses gaps in training, digital content, infrastructure, and community engagement.

 

Beyond compliance, we embed accessibility into your strategy, enhancing customer experiences, attracting diverse audiences, and strengthening stakeholder engagement. Together, we create inclusive destinations that set new industry standards.

Good Access is Good Business

In the tourism industry, accessibility isn’t just about meeting compliance—it’s about creating a world where everyone can participate fully.

A Huge Market

1 in 5 travellers have an accessibility need. That’s 20% of the population who actively seek accessible and inclusive venues and experiences.

Commercial Opportunity

Tourism Australia estimates that accessible tourism was worth $6.8 billion to the Australian economy in the June 2023 quarter, and the market is growing.

Growing Fast

Accessible tourism grows 3 times faster than any other tourism market.

Lifetime Value

On average, travellers with disabilities spend 15% more and are 50% more brand loyal.

Under-Served

60 to 90% of the demand for accessible tourism destinations and experiences is unmet.

Highly Motivating

Purpose-driven organisations have 40% higher employee retention.

See the Impact of Accessibility in Action

Watch how businesses like yours have transformed their services with accessibility and inclusion, unlocking incredible opportunities along the way.

Creating Change, One Business at a Time

At Empowering Experiences, we go beyond traditional consulting—we provide personalised, results-driven support that empowers our clients to take meaningful action on accessibility and inclusion.

What sets us apart is our comprehensive, lived-experience approach. We recognise that disability is more than just mobility needs—it includes neurodiversity, vision and hearing impairments, chronic conditions, and other hidden disabilities. By addressing the full spectrum of accessibility, we help create truly inclusive environments that support all individuals, not just some.

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Logo of National Capital Educational Tourism Project
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Logo of Visit Canberra

Let’s Empower Your Business Together

Take the first step toward creating a more accessible and inclusive business. Our team of experts is here to guide you every step of the way.